Construction FAQ’s

If you have additional questions which are not satisfactorily addressed below in the “Frequently Asked Questions” segment, please use our Contact Form .  We attempt to respond to all question within 1  business days.

This page covers frequently asked questions in regards to our services, questions that most customers have asked us over the years of providing exemplary construction services in the Ottawa Valley area. If you don’t see the answer you are looking for, please contact us directly here.

How close do you stay to time lines and budgets?

The budget and a reasonable time frame are stated in the contract, which is signed by all parties with copies provided before the start any project. If by chance the project does run late it is usually caused by two reasons; one, weather and two, materials deliveries. If it’s not due to nature or outside forces, we do what we say, when we say.

How are payments made, and when are they made?

Payment terms are broken down in the contract based on progress with a completion date included. We do not require a deposit like most companies however, payments are determined and agreed to beforehand. Once the work is completed final payment is due upon completion.

How many of your customers come from repeat business, or from referrals from existing or previous customers?

We are very fortunate to say that over 80% of our customers come to us or are referred to us from customers we’ve performed work for in the past. As you will see when you check our references, there is a reason for such a loyal client base.

What about permits?

Depending on your location and what is being done, a permit might be required or it may not. If a permit is required for your project we will instruct you on where to obtain the permit and provide you with contact into in order for you to proceed to satisfy all requirements to the letter of the law.

What should I be asking my contractor?

A few key questions to ask any contractor prior to the start of a project would be: “How long have you been in business?”, “Have you ever done a project like this one, if so tell me about it?”, “Do you have insurance?”, “Who does the work; you, your employees?”, “Do you have recent references?” Decked Out Contracting is happy to provide answers to these and many more questions prior to retaining our services.

What about materials?

Important materials are specified in the contract. All materials are covered, however, as substitutions are sometimes unavoidable (lot of bricks run out, for example, colors of materials are sometimes no longer made), we make it clear that an equal substitution will be made but only upon your approval. For items such as lighting fixtures or doorknobs that you have not chosen when the contract is signed, a budget is determined in the contract to cover exactly what will be spent on them.